Advisory board
Ricardo Langwieder-Görner
Advisory Board — Customer Experience and BPO
25+ years in customer experience, digital transformation, and business process outsourcing; former CEO of Silah Gulf and Majorel Egypt.
Profile summary
Ricardo Langwieder-Görner has over 25 years of global experience in customer experience, digital transformation, and business process outsourcing. He has lived and worked across Europe, South America, the US, Asia, the Middle East, and Africa.
He has co-founded multiple ventures, including ArturoX, a digital solutions company, and Blurivr, a professional services agency specialising in smart sourcing for North Africa. As a former CEO of Silah Gulf and Majorel Egypt, he has built and scaled operations in emerging markets and integrated AI and digital customer experience solutions for industry leaders.
Expertise & accomplishments
- Customer experience leadership: Developed and implemented CX strategies for global organisations.
- Business process outsourcing: Led high-value outsourcing programmes for Fortune 500 organisations.
- Digital transformation: Implemented AI solutions for BPO and customer-centric organisations.
- Strategic growth: Led transformation projects and expansions, including regional hubs in Cairo and Cape Town.
- Venture building: Co-founded ArturoX and Blurivr.
Role at A8 Advisory
Ricardo advises where a target's value depends on service delivery quality, offshore operations, or customer operations at scale.
Extended profile on the parent firm's site: a8innovation.com